The 'Overview Report of the Online Retail Market in 2024 and Forecast for 2025' focuses on the five platforms: Shopee, Lazada, TikTok Shop, Tiki and Sendo.

People in Vietnam increasingly prefer to shop online rather than at traditional markets or supermarkets.

Total sales were 3,421, up nearly 51% from 2023.

Revenue was relatively low from April to June, but spiked in the last months of the year due to the Tet (Lunar New Year) holiday and other celebratory events.

It nearly matched the forecast made by the Vietnam E-commerce and Digital Economy Agency in 2023, which predicted that the total revenue of these five platforms would reach 12.4 billion USD in 2024.

However, despite the revenue growth, 165,000 shops left the platforms due to lacking new orders. In addition, about 31,500 foreign-owned shops were operating on the platforms, creating fierce competition with domestic companies.

Shopee’s Shop Mall and TikTok Shop were the most trusted platforms with nearly 70 and 181% revenue growth last year, respectively, compared to 2023, according to Metric's report.

The Singapore-based platform Shopee imported more than 324 million products into Vietnam last year, up 38% compared to 2023, generating over 14.2 trillion VND (563 million USD) in revenue – up 43%.

The surge in imported products was the result of the improved logistic systems between Vietnam and other countries, which shortened delivery times and reduced the risk of goods being lost or delayed, the report suggested.

The platforms have also improved their return and exchange policies to protect customer’s rights, which reduced the risks when buying goods abroad.

Beauty, Home & Living and Women's Fashion were the top three categories which generated the highest sales for these platforms. However, Household Goods & Groceries had the most significant growth, at 76.3%, the highest among all categories.

This trend highlights a clear shift in consumer shopping behaviour, as people increasingly prefer to shop online rather than at traditional markets or supermarkets due to convenience and fast delivery.

The rise of imported goods and changing consumer demands pose significant challenges for domestic businesses, according to the report. But it also opens new opportunities for goods quality improvement and fair competition.

Retailers need to be creative, flexible and ready to adapt to new trends in this dynamic e-commerce market, the report's authors insist.

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